| Q: |
Who will bill me for my longdistance.com service?
|
| A: |
You will receive a detailed monthly statement from
longdistance.com. Longdistance.com's monthly billing statements are
easy to read and informative. For your convenience, you can
also use your credit card or debit card.
Be
sure to check out e-bill, too!
Back to Questions |
| Q: |
Is there any cost involved to switch to longdistance.com? |
| A: |
There is no fee charged by longdistance.com. However,
your local phone company may charge a one-time switching fee.
The local phone company typically charges around $5 per line for
switching to any long distance services.
Click
here to complete our secure online sign up application.
Back to Questions |
| Q: |
Are there any monthly fees? |
| A: |
We offer rate plans with no monthly fees or minimum usage
requirements and you still receive low rates and great savings. This
is just one of the many reasons why you save money over AT&T®,
Sprint®, World Com® and others.
Click
here for more information about our rate plans.
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to Questions
|
| Q: |
Does longdistance.com provide 24-hour customer
service? |
| A: |
We have live customer service representatives available from
8am-9pm, Eastern Standard Time, and we can be reached at
1-800-466-1550. After 9pm, a customer service representative
is on call to assist you with any network problems. Your
message will be forwarded through our paging system to the
representative on call and they will contact you within 30 minutes
of your message. We pride ourselves in providing everyone with the
highest quality customer service in the business. If you would
like to send an email to our Customer Service Department,
click
here.
Back to Questions |
| Q: |
How long will it take me to switch to longdistance.com? |
| A: |
The processing time to switch is normally 4 to 6 business days.
Every application is first screened through a credit agency and then
approved applications are submitted to the local telephone company.
After this, you will receive a welcome letter along with any calling
cards that were ordered. To check what long distance carrier you are
currently on, please call our Service Center at 1-800-466-1550.
Back to Questions |
| Q: |
Do I need to dial an access code to benefit from
longdistance.com's
low rates? |
| A: |
No access code is necessary. All you need to do is dial 1 + area
code + phone number. It's that easy. No extra numbers are needed!
Click here
to complete our secure online sign up application.
Back to Questions |
